Americans Are Going No-Contact (But Crave Connection)

Key Takeaways

• Nearly half of Americans (47%) feel lonely on a typical day and 1 in 3 say they feel less socially connected than they did five years ago.
• 38% of Americans have gone "no contact" with a friend or family member in the past year, with Gen Z (60%) and Millennials (50%) leading the trend, often citing disrespect or negative impacts on their mental health.
• Most people choose self-checkout, online ordering, and chatbots to avoid human interaction, and 40% would rather cross the street than stop to chat with someone they know.
• Therapy can help identify personal barriers to connection, navigate relationship challenges, and find a greater sense of belonging in your community.

Lately experts have been sounding the alarm about a “loneliness epidemic.” The concern is that our devices have driven us away from each other, and that social media has made humans less social than ever before. No less than a US Surgeon General issued warnings about our growing isolation, comparing lack of connection to the health risks of smoking 15 cigarettes per day.

People have proposed different causes for modern loneliness, from the post-Covid trend toward remote work to political polarization leading people to distance themselves from those who don’t share their views. To understand if people’s experiences reflect this, Talkspace sponsored a survey of 2,000 US adults to learn about the state of their relationships. 

What we found? People crave connection, but many are struggling to make and maintain supportive and satisfying relationships. An alarming 47% or respondents say they experience loneliness during a typical day, and more than one in three (34%) confessed they feel less socially connected to others in their lives now, compared to five years ago.

Why Americans are going “no contact”

One potential reason for this surge in disconnection is that we’ve become quick to cut people off. The survey discovered that a startling 38% of Americans have gone “no contact” with a friend or family member in the last year, with young people more likely than older groups to have cut someone out of their lives (Gen Z 60%, Millennials 50%, Gen X 38%, Baby Boomers 20%). More than a third of people (36%) have blocked a friend or family member on social media in the last year, and 30% have removed a loved one from a group chat in that same timeframe. Most people (59%) who’ve cut off connection with a loved one in the last year said they are still not in touch with that person.

What leads to these relationship ruptures? The top reason for going “no contact” with someone was a lack of respect from the other person (36%). Other motivations cited: The relationship negatively impacted their mental health (29%) or the other person was too negative in general (27%). These explanations for eliminating a former friend or family member from one’s life may reflect society’s increased focus on mental health, which can include drawing boundaries and “protecting your peace” by cutting off contact with anyone who threatens your mental well-being.

Choosing rupture over repair

While removing harmful people from your life can be healthy and necessary, there’s a case to be made that some relationships should be repaired—but people need the tools to communicate their needs, and forgive or seek forgiveness. The survey found that nearly three-quarters (73%) feel inclined to distance themselves from a friend or loved one when they experience difficult moments in the relationship, rather than openly communicating to problem solve. 

“These results suggest that avoiding relationship challenges is becoming more common, but that approach can come with its own risks, making it harder to sustain meaningful connections over time and leading to more loneliness. Prioritizing communication, setting healthy boundaries and staying engaged even when it’s uncomfortable can help people preserve the relationships that support their mental wellness.”
- Dr. Nikole Benders-Hadi, Chief Medical Officer at Talkspace

The social costs of convenience

Another reason for the rise in loneliness is less about conflict, and more about convenience and an impulse to reduce everyday interactions. People said when given the choice they will use self-checkout kiosks (64%), autonomous taxis (24%), online ordering (68%) and chatbots/automated help systems (42%) when they’re available, in order to reduce their interactions with others. 

37% of study participants confessed they’d prefer to pretend to take a phone call, rather than having two minutes of small talk with a stranger. And 40% admitted they’d rather cross the street to avoid someone they know, rather than stopping to chat for five minutes. By the data, Gen Z was the age group most likely to avoid talking to people—having grown up online they may be less comfortable with casual in-person interactions.

What people crave in relationships and community

Given these survey results, it’s unsurprising that the majority of people (68%) said they struggle to build in-person connections. But they do crave it: 31% said that they want to get more involved in their communities. Top ways people say they want to get more involved are by attending local festivals, markets and cultural events (41%), building relationships with their neighbors (37%), assisting with community service projects (34%) and shopping at local businesses (34%). 

As for what they’re looking for in healthy relationships, respondents said they want to feel safe enough to voice their thoughts and opinions (47%), experience mutual celebration of each other’s successes (41%), feel seen and understood (41%), have consistency and reliability in the relationship (41%), and respect boundaries (41%).

Belonging grows through therapy

One way people can find and sustain such healthy relationships: Going to therapy. While you might think of therapy as focused on individual mental health, the fact is that when someone is in therapy their relationships with others usually improve too, whether that’s one of their therapy goals or just a happy side effect. 

“If you’re struggling to form new connections, want to understand your own relationship blocks, or simply want help feeling less lonely in your community, a therapist can help you navigate your personal barriers and eventually feel more comfortable engaging in connection. A therapist can also help you recognize that every interaction matters. You don’t need to force every friendly acquaintance into your inner circle to benefit from reaching out to others. Small interactions remind us that we are a part of a community, which can greatly improve mental health and give us a sense of belonging.”
- Famous Erwin, LMHC, LPC, Talkspace therapist

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Sources

1. Talker Research. Loneliness rises as Americans seek deeper community ties. Published April 22, 2026. Accessed May 4, 2026. https://talkerresearch.com/loneliness-rises-as-americans-seek-deeper-community-ties/