A Walkthrough of Talkspace’s Coolest Features

Published on: 11 Feb 2020
Clinically Reviewed by Cynthia V. Catchings LCSW-S
A device featuring Talkspace features

Talkspace represents a major breakthrough for modern psychotherapy: using technology to improve individual and couples therapy. Also known as “telemedicine,” these advances are part of a growing shift in the healthcare industry, with technology facilitating more convenient, affordable, and on-demand benefits.

We’d like to give you a brief tour of the cool benefits Talkspace offers as part of the online therapy experience.

Therapy at Home, or On the Go

The advantage of combining therapy with technology is that you’re always connected with your therapist. You can write down what’s on your mind and send it to your therapist whenever you want. Therapists respond — usually twice a day — throughout the workweek.

As of 2020, Apple’s iOS and Google’s Android dominate the smartphone market. Talkspace has apps for both, which means no matter your choice of phone or tablet, you’re able to take part in the online therapy experience. If you like to sit down with a cup of coffee while you type, Talkspace is also available via the browser on your home computer.

No matter where you are, your therapist is only a few taps or clicks away. Fancy couches — although nice — aren’t required.

Choose a Therapist Who’s Right for You

One of the worst things about starting therapy is searching a therapist who fits with your needs and clicks with your personality. Talkspace has a network of thousands of licensed therapists, providing coverage to all fifty states. More therapists means you’ll be able to find someone who’s a great match for your needs.

Talkspace sign up for therapy

To assist you with making this important connection, Talkspace enlists “consultation therapists,” as well as an advanced algorithm, to gather initial information and make the match for you based on many variables, answers to your questions, and the challenges you bring up. Depending on your location, you’re presented with a selection of knowledgeable, licensed therapists to choose from. This includes extensive bios that include condition specializations (i.e. depression, anxiety, PTSD), a bit about themselves, and introductory videos.

Being able to choose from multiple therapists — and to easily switch in the app if they’re not quite a match — helps assure you have the best online therapy experience possible.

Communicate However You Feel Comfortable

How we communicate has fundamentally changed over the past decades, with the bulk of our interactions coming via text-based messaging. It’s our feeling that you should be able to chat with your therapist however you like to communicate. After all, you need to feel comfortable to open up about what you’re experiencing, and if texting feels like the most natural way to communicate, you should be able to do that.

We also know that therapy can be bolstered by emotional and physical cues. That’s why we also offer live video sessions, as well as video and audio messaging you can use to record and send to your therapist. These options are great for responses or discussions that require greater depth, or if you simply feel like going hands-free. It’s similar to a brick-and-mortar therapy experience, while letting you enjoy the other benefits and conveniences of online therapy. Talking with your therapist in your pajamas, does seem like an improvement!

When you need to get something off your chest, being able to send a message at any moment, through any channel, ensures you’re at your most comfortable during therapy.

Your Progress, Visualized

Talkspace client journey

If you want to track your progress and growth in therapy, brick-and-mortar therapy doesn’t provide great options. Talkspace offers a way to visualize your growth, keeping you focused on next steps throughout your journey.

As you build a relationship with your Talkspace therapist, you track your progress in our “client journey” timeline. This timeline guides you through the initial stages as you begin therapy and your therapist gets to know you, through your first steps in online therapy, and as you make progress toward the goals you agree on at each new phase of your progress.

In-App Tools

Learning new skills takes practice! In the app you will find guided exercises that help you reduce stress, increase awareness, provide relaxation, and overcome fears. You can find these tools in the app on your dashboard under Therapy Tools > Exercises.

Guaranteed Response Times

Talkspace’s “Guaranteed Response Time” helps you know when you’ll hear back from your therapist.

When you’re ready for a reply, just let your therapist know by using the “Reply-By” button in your therapy room. You’ll see when your therapist is expected to get back to you, which depends on their working hours and time zone. Your therapist will also be alerted that you’re expecting to hear back from them, and will respond via text, video, and/or audio message in the expected reply-by window.

Provider Response Times

All Talkspace therapists have set schedules, morning or evening response times at least 5 days per week, to check in with clients.

Use Your HSA/FSA Account

Did you know you can use your HSA or FSA account to pay for Talkspace? We suggest you double check with your HSA/FSA provider to see what information they need to accept Talkspace therapy, however, most simply need an itemized receipt or a “super bill,” — which you can easily get by emailing customer support at [email protected]

To use your FSA/HSA our platform, all you need to do is enter your card details — as you would a normal credit card — when it comes time to provide payment information. Using HSA or FSA dollars for Talkspace online therapy is a great way to save money — with these accounts, you’re using pre-taxed income you’ve set aside for health care costs.

If you’re wondering about the difference between the two accounts and which you might have, you’re not alone! FSA accounts (Flexible Spending Accounts) are more common, while HSA (Health Savings Accounts) are supplementary additions to HDHP coverage (High-Deductible Health Plan). FSA accounts expire at the end of each year, while HSA accounts allow the money you contribute to roll over year to year.. For more details on the two accounts, check out this guide.

Take the Next Step

If you’ve been thinking about trying online therapy, we’re here for you! Hopefully this tour shows how online therapy might help you feel happier, healthier, and improve your well-being. Everyone’s therapy experience is unique and Talkspace continues to build the technology and communities that bring therapy into the modern era.

Looking to start your therapy journey today? Start by signing up here, or download our iOS or Android apps.

Talkspace articles are written by experienced mental health-wellness contributors; they are grounded in scientific research and evidence-based practices. Articles are extensively reviewed by our team of clinical experts (therapists and psychiatrists of various specialties) to ensure content is accurate and on par with current industry standards.

Our goal at Talkspace is to provide the most up-to-date, valuable, and objective information on mental health-related topics in order to help readers make informed decisions.

Articles contain trusted third-party sources that are either directly linked to in the text or listed at the bottom to take readers directly to the source.

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