Free, confidentialonlinesupportandtherapyfor NC youth

To assist with the sign-up issue your teen is facing, please contact our support team at partners-support@talkspace. Additionally, you can submit sign-up problems by utilizing this link.

Talkspace is not a crisis hotline. If your teen needs immediate assistance or in a life-threatening situation, Talkspace encourages you to call 988 or the local emergency/authorities number. Call or text 988 to reach the National Suicide Prevention Lifeline, a 24/7 free and confidential service.

Yes. If they’re 13 or older and live in North Carolina, you can sign up for Talkspace and consent to your own therapy without needing a parent or guardian's approval. This is allowed under North Carolina law (NCGS 90-21.5(a)), which gives minors the right to consent to mental health services.

During sign-up, they’ll be asked to review and agree to Talkspace’s Informed Consent, Privacy Policy, and Terms of Use—just like any other client. There’s no parent or guardian step required unless you choose to involve them.

If you have any questions about this process, feel free to reach out to [email protected].

Talkspace is solely responsible for ensuring compliance with NC minor consent laws and will indemnify and hold harmless NCDHHS for any violations of those laws.

Talkspace protects your teen's data in multiple ways:

1. Talkspace platform is designed to meet the requirement of the Health Insurance Portability and Accountability Act (HIPAA).

2. Client data is encrypted both when sitting in the database or when being transmitted to your teen's device.

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To ensure the security and confidentiality of your teen's data, communication between your teen and your teen's Talkspace provider must be done on the Talkspace platform.

Your teen can request their data be deleted. Please use this link to make a request.

Your teen's account will become inactive after 25 days of non-usage. If this happens and they would like to continue therapy, simply type a message in your chatroom for the room to become active again.

No, not at this time.

Your teen can utilize Talkspace at any time, day or night. They have the freedom to send messages to their Talkspace provider 24/7. Our providers are typically available to respond every day, five days a week, ensuring consistent support for your teen's well-being.

Parents/guardians can reach out to the provider at any time if there is an urgent concern; however, the provider may not be able to share information about your teen without your teen's consent.

For all other concerns, your teen can give consent for their Talkspace provider to speak with their parent or guardian by completing the Privacy and Limitation form here and emailing it to record [email protected] for processing.

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Youth ages 13–17 can access Talkspace therapy in just a few simple steps:

1. Click on 'Get Started' and enter the keyword provided.
2. Answer a few brief questions about themselves.
3. Review and agree to the in-platform consent to treatment, privacy policy, and terms of use.
4. They’ll be matched with a licensed therapist in North Carolina, typically within 24 hours. Talkspace uses smart technology to connect them with a provider based on their needs and therapist specialties.
5. Once matched, your teen will have access to unlimited messaging therapy from their computer or phone. They can message their therapist 24/7, and therapists generally respond five days a week.

How to Access Talkspace Go

1. Download the Talkspace app from the Apple App Store or Google Play Store.
2. Open the app and select Sign Up.
   
3. When prompted, enter the keyword ‘ncyouth.’
4. Follow the on-screen instructions to create your account and start exploring Talkspace Go’s self-guided tools, resources, and activities.

Please review the frequently asked questions on the landing page to see if the answer already exists.

If you are unable to find an answer, you can message or chat with our Support team via our Help Center or by submitting a request here.

No, Talkspace providers will not share any information about your teen’s care without their explicit consent, unless legally required to do so.

All Talkspace therapists follow strict confidentiality standards. Information is only disclosed under the following circumstances:

• If there is a serious risk of harm to your teen or someone else
• If there is suspected abuse or neglect
• If required by a court order, subpoena, or other legal mandate (such as a request from DSS or another state agency)

Otherwise, any information shared with schools, doctors, or other parties must go through a formal Request for Information (ROI) process, which requires your teen’s signed consent.

To learn more about confidentiality and the ROI process, click here

Please visit our Help Center for more information: https://help.talkspace.com/

Talkspace follows all state-specific laws regarding minor consent for mental health treatment. In North Carolina, minors ages 12 and older may consent to their own therapy without parent or guardian approval, as outlined in NCGS 90-21.5(a).

When a minor signs up for Talkspace, they go through an in-platform consent process, which includes:

• Reviewing and agreeing to Talkspace’s Informed Consent, Privacy Policy, and Terms of Use
• Acknowledging their rights and responsibilities in treatment
• Understanding confidentiality and any legal exceptions

Parental/guardian consent is not required for minors eligible to self-consent under state law. However, if a parent is involved in initiating care, they may be asked to review or acknowledge consent materials based on the referral path.

If you have questions about minor consent or privacy, you can contact [email protected] for more information.

Talkspace Go is a self-directed, app-based experience designed to help you increase confidence and improve your mental and emotional health through a guided therapy program, reflection prompts, and interactive topical classes.

Download the Talkspace Self Guided app from the Apple App Store or the Google Play Store and click "Get Started." You will then follow instructions to sign up and use the organization name Seattleyouth.

Here's how:

1. Open the app
2. Navigate to the "Explore" page
3. Under explore by content type, you will see an option for on-demand classes

Here's how:

1. Tap "Forgot Password" and enter your email address that was used to set up your Talkspace Go account.
2. On your mobile phone, open the password reset email sent to you by Talkspace Go.
3. On your mobile phone, Tap on the "Magic Login" link in the email, and you'll be logged into the Talkspace Go App. The Magic Link will expire in 15 minutes.

Support is available by emailing [email protected]. You will receive a response within one business day.

Here's how:

1. Navigate to "Live Classes" on the "Explore" page
2. Tap "Book Class" on the class you would like to join.
3. All booked classes will be available to view on the "Booked" tab on the "Live Classes" page.

Here's how:

1. Make sure you have stable internet connection and the ability to stream audio and video.
2. To join from your phone:
   • Download the Zoom app in the Apple App Store or the Google Play Store.
   • Tap the link on your reservation page or from your calendar
3. To join from your computer:
   • Click the link you receive by email on the day of the event

Everyone who signs ups for the class with gain access to the live video recording. You will receive an email with a link to the on-demand video once the recording is available.

For security purposes, Talkspace Therapy and Talkspace Go accounts are completely separate. You'll need to create a separate login for each application.

For security purposes, Talkspace Therapy and Talkspace Go accounts are completely separate. You'll need to create a separate login for each application.