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Welcome to Talkspace

WVU
understands that everyone needs extra support at times, and that with your busy schedules, it’s sometimes difficult to make the time to get help.
WVU
has partnered with Talkspace to provide access to professional, personal and confidential online therapy, at no cost to
Employees
. The service is 100% anonymous. Talkspace will not share your personal information with anyone, including your
Employer
or
WVU
.

West Virginia University and Talkspace are working together to bring WVU students convenient, personal and professional online messaging and support from a dedicated licensed mental health therapist, anytime, anywhere.

WVU students will receive these services at no cost. You will have access to two video sessions per month, and you can regularly send text, audio and video messages to your therapist. All you need to do is enter your MIX email below to verify eligibility. You do NOT need to contact Carruth Center prior to using Talkspace services. Talkspace is confidential and secure.

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Use my Employee Assistance Program (EAP)1

A valid EAP Auth Code2 and Approved Number of Sessions2 are required to access your EAP1 at no cost to you
Get started
Visit our EAP FAQ

Use my Insurance Benefits

Use my Insurance Benefits

Your Member ID is required to confirm eligibility and cost share3
Get started
Select plan
Select plan
Get started
Visit our insurance FAQ
1If your employer does not offer Talkspace through their EAP, access Talkspace via the Insurance Benefits link listed above
2To obtain your EAP Authorization Code and Approved Number of Sessions, please contact your employer’s EAP
3Subject to the same member financial responsibility applicable as an in-person visit

Please enter your WVU MIX email address to verify your eligibility and get started. Messaging and live video therapy is available to all WVU students, including those attending WVU Morgantown, WVU Online, WVU Tech and WVU Potomac State. Students may be located in any U.S. state, including West Virginia.

PLEASE NOTE: ‍

If a provider match is not immediately available during registration, students will be matched within 24 hours.
When signing up for Talkspace and prompted to select the State of Residence, students are able to use either their current state of residence, or the state of their permanent home address.

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Awarded “Best Overall” Mental Health Solution

Providers are recommended primarily based on availability and clinical expertise. Personal requests for a specific category and background of providers can be requested by submitting a request form and Talkspace will aim to meet your requests.

Providers are recommended primarily based on availability and clinical expertise. Personal requests for a specific category and background of providers can be requested by submitting an email to

[email protected]

and Talkspace will aim to meet your requests.

Safe & Secure

At Talkspace your privacy and safety are always the first consideration. We go to great lengths to ensure that you and your data are always kept safe and confidential.

Our platform is certified to be HIPAA compliant and your safety is our number one priority. All of your chat data is encrypted on the servers, and all communication between our software and the servers is encrypted.

The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. In addition, the app also supports fingerprint recognition on iOS and Android devices.

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Have questions?

We address most common questions on the Talkspace FAQ page.
Do you still need help with a specific issue?
‍Submit a request form to get answers or share feedback.

We address most common questions on the Talkspace FAQ page.
Do you still need help with a specific issue?
Contact Talkspace at

We address most common questions on the Talkspace EAP FAQ and Insurance FAQ pages
Do you still need help with a specific issue?
Contact Talkspace at

Contact Talkspace at

[email protected]

Submit a request form to get answers or share feedback.

to get answers or share feedback.

to get answers, share feedback, or voice a complaint.

[email protected]

PLEASE NOTE: ‍

If a provider match is not immediately available during registration, students will be matched within 24 hours.
When signing up for Talkspace and prompted to select the State of Residence, students are able to use either their current state of residence, or the state of their permanent home address.

If you are in a life threatening situation - don’t use this site.
Call 988 or use these resources to get immediate help.